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Complaints

members.resolution

Member complaints, tracked to resolution against an SLA clock — the examiner-ready record Legacy never kept. What to do: log it, assign an owner, investigate, resolve. A different object and lifecycle from a service request, in the same workspace.

Logged2
Captured; the SLA clock starts, awaiting a resolution owner.
CMP-5
Fee dispute · Karen B····
Disputes the monthly maintenance fee.
—Unassigned
0%
0
CMP-4
Wait time · Jordan M····
Lobby wait complaint, Vassar branch.
—Unassigned
0%
0
Assigned1
A resolution owner picked it up.
CMP-3
Service quality · Ellis R····
Phone transfer dropped twice.
PTPam Taylor
15%
0
Investigating1
Under review; may need a specialist or a manager co-sign.
CMP-2
Fee dispute · Wesley A····
Escalated from the branch; possible Reg-adjacent.
AMAmy
45%
0
Resolved1
Closed with a resolution; feeds the complaint-SLA report.
CMP-1
Service quality · Mai T····
Apology + fee credit, resolved in 1.5d.
PTPam Taylor
100%
0